Privacy Policy

Ekō Therapy is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it.

By using our website (ekotherapy.com) or contacting us, you agree to the terms of this policy. If you have any questions, please contact us at workspace.eko@gmail.com.

1. Who We Are

Ekō Therapy is a private therapy and training practice based in Ara Damansara, Petaling Jaya, Malaysia. Our lead counsellor and data controller is Esther Chu.

Contact: workspace.eko@gmail.com  |  +60 11-5184 0548

2. What Information We Collect

We may collect the following types of personal information:

• Contact information — your name, phone number, and email address when you reach out to us via WhatsApp, email, or our website contact form.
• Message content — the content of enquiries or messages you send us.
• Appointment information — details relating to your sessions, including dates, times, and any notes relevant to scheduling.
• Website usage data — anonymised data collected via Google Analytics, including pages visited, time on site, device type, and approximate location. This does not identify you personally.

We do not collect or store sensitive clinical session notes through this website. Any clinical records are held separately and governed by our professional confidentiality obligations as a registered counsellor.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and arrange appointments
• Send appointment reminders or follow-up messages (with your consent)
• Maintain administrative records of our engagement

We use anonymised Google Analytics data to understand how people use our website and to improve its content and structure. This data is not used to identify individual visitors.

We do not use your personal information for marketing purposes, and we do not share it with third parties for commercial purposes.

4. Legal Basis for Processing

We process your personal data on the following grounds:

• Legitimate interests — responding to enquiries and managing appointments
• Consent — where you have actively opted in (e.g. agreeing to receive reminders)
• Legal obligation — where required by Malaysian law or our professional regulatory body

5. How We Share Your Information

We do not sell or rent your personal data. We may share limited information with:

• Google Analytics — for anonymised website usage statistics (see section 7)
• WhatsApp / Meta — messages sent via WhatsApp are subject to WhatsApp's own privacy policy
• Legal authorities — only where required by law or to protect the safety of individuals

6. How Long We Keep Your Data

We retain contact and appointment information for as long as necessary to manage our therapeutic relationship and for a reasonable period thereafter for administrative purposes. Clinical records are retained in accordance with Malaysian counselling regulatory guidelines.

You may request deletion of your data at any time by contacting us (see section 9).

7. Cookies and Google Analytics

Our website uses Google Analytics to collect anonymised data about how visitors use the site. This helps us improve the website's content and usability. Google Analytics uses cookies — small text files stored on your browser.

The data collected is anonymised and cannot be used to identify you personally. You can opt out of Google Analytics tracking by:

• Installing the Google Analytics opt-out browser add-on
• Enabling "Do Not Track" in your browser settings
• Using a browser extension that blocks analytics tracking

We do not use cookies for advertising, retargeting, or any purpose other than anonymised analytics.

8. Security

We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses HTTPS encryption. Communications via WhatsApp are end-to-end encrypted.

No method of transmission over the internet is 100% secure. If you have concerns about communicating sensitive information digitally, please discuss this with us directly.

9. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant authority

To exercise any of these rights, contact us at workspace.eko@gmail.com.

10. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from children. If you are under 18 and wish to enquire about therapy, please involve a parent or guardian in your initial contact with us.

11. Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be available on this page, with the date of last update noted at the top. Significant changes will be communicated to active clients directly.

12. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us:

• Email: workspace.eko@gmail.com
• WhatsApp: +60 11-5184 0548